Frequently Asked Questions

Q: What is the best way to see what is available on the day of my event?

A: The best way to start booking your event is to click either the "Check Availability Now" or "Order by Date" button and follow the steps to choose the event day and time.

Q: How does the "Two Days For the Price of One" special work?

A: You can receive an inflatable one day, keep it overnight, and have it picked up on the evening of the next day for the price of a one day rental. PLEASE NOTE: the special is not available for parks or public spaces. Offer subject to change at any time. Not available on all inflatables.

Q: How do I book the "Two Days For the Price of One" special?

A: Once you are at the calendar to choose the date of your event, click on the day you would like the items delivered and pick a time for delivery that works for you. Hit the blue "multi-day:" button. Click on the button that states "same day." From there, a drop down box will appear. Pick the next day's date and choose a time to have the inflatable picked up PLEASE NOTE: the special is not available for parks or public spaces. Offer subject to change at any time. Not available on all inflatables.

Q: Where do you deliver?

A: We deliver in Tucson and surrounding areas. There may be a mileage fee for delivery if the address is more than 25 miles from our warehouse. Mileage fees will be calculated before checkout and added to the total. If you are unsure if we deliver to your area, feel free to call us at 520-247-7623 to get more information.

Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax. Holiday weekends will include a 15% additional charge.

Q: Does the standard rental time include your set up time?

A: No. We have a 2 hour window for our residential deliveries. For parks, we will show up at the rental time chosen when booking.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we have a 2 hour window before the rental time begins. If we have a lot of rentals that day, we may need to set up earlier than that. We will call and arrange that with you if this is the case. For park reservations, we generally arrive at the time you booked.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), turf, dirt, asphalt, concrete, or rock. If set-up will be on dirt, asphalt, concrete or rock, make sure to add a tarp to the order.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50ft of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: Do I need to rent a generator?

A: If your event is at a HOUSE, you DO NOT need to rent a generator as long as there is an electrical plug within 50 ft of where the inflatable will be set up. If your event is in a PARK, you MUST rent a generator. Due to the electrical load of the jumping castle blowers, a generator is required in park settings. You will need to rent one generator per inflatable and/or concession.

Q: How often are your castles cleaned?

A: The cleanliness of our castles has always been a priority. That is why they are cleaned and disinfected after every use.

Q: How big are the jumps?

A: Most of our jumps (all of our character jumps for example) are 15ft X 15ft which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4ft access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q: Do you require a deposit?

A: Yes all orders require a 50% Credit Card deposit. The deposit is non-refundable. However if you cancel for any reason, you can opt for a rain check that is good for 1 year.

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

Q: What if we need to cancel?

A: Please cancel as soon as possible. The deposit is non-refundable, however can be applied to a raincheck that is good for 1 year.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4ft access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. You also have the option of purchasing the Damage Waiver when you are checking out. 


Still have a question? Call or Write: wonderworldjumping@gmail.com 520-247-7623


© 2022 Wonder World Jumping Castles               Powered by Event Rental Systems